The administrator ensures that the business is administered in a professional manner, supporting the manager to run the home smoothly and achieve the business’ aims and objectives. He/she acts as front of house, being the first point of contact for visitors and telephone enquiries, fostering a professional and caring image of the home. The administrator also keeps the support office fully informed of all matters relating to the home.
Pam has worked for the organisation for 20 years. She left school at 14 and, after a brief role as a florist, got a job as an office junior where she learned shorthand and typing.
She also worked for a company that made clean air cabinets for the microelectronic industry. After a while, she decided that it was time for a change and landed the receptionist role at one of our care homes in East Sussex.
She was later promoted to administrator. The role continues to be busy and varied and involves dealing with employee paperwork, DBS checks, purchase orders, checking timesheets for the monthly payroll process, showing prospective residents and their families around, taking minutes and meetings and interviewing for new staff.
Outside, work Pam loves to spend time with her children and six grand-daughters – and was there at the birth of every one! She’s also taken them to Euro Disney about nine times, and counting…
As far as Pam is concerned, the home is like an extended family – quite literally! Grand-daughter Courtney is a care assistant there and, until recently, two other grand-daughters worked as a care assistant and receptionist!
Pam enjoys being known as ‘the mother of the staff’! “I love the atmosphere and seeing the residents. Some really funny things have happened and we laugh all the time. It’s great fun working here, I love it and always have. There is a joke that I will not retire but will just go into a room!” she says.
Pam’s motto is to be happy and try everything once. That includes the nose-piercing she got with her granddaughter. She’s also a life-long learner, passing her Level 3 Diploma in Management aged 66. “I was doing a lot of it anyway, but the course was useful and I enjoyed it,” she adds.