Learning & Development

Canford Healthcare

Our training commitment

At Canford Healthcare we value our team highly and invest lots of resources in ensuring that you each have the necessary knowledge, skills and experience to excel in your role. For us, creating a trained and dedicated workforce whereby individuals and teams can develop and progress, receive recognition and reward and be happier, more engaged and motivated benefits everyone – employees, the organisation and, of course, residents, whose safety and wellbeing is paramount.

While many of our  team have already completed nursing or care qualifications, others new to the industry may not. As soon as you join, you will be enrolled in a relevant and ongoing programme of training and development delivered by our in-house development team. There are opportunities to attend relevant courses and seminars outside the organisation. We also encourage you to study for professional qualifications and, where appropriate, provide support, either in the form of financial help or paid study leave.

Careers Pathways Pyramid

Click on the buttons to show more information about each role.


supported by

Home Teams
Administration >


Administrators and their assistants support the home management team in the smooth running of the home and help to foster a professional and caring image of the home.


  • are the first point of contact for visitors and telephone enquiries
  • conduct show-arounds to prospective residents and their families
  • liaise with the organisation’s finance, HR and marketing teams
  • deal with GPs, hospitals, councils and social services teams during the admissions process
Activities >


The team comprises a head of activities plus activities organisers and assistants. They arrange a programme of daily activities and events for residents, encouraging them to participate as much as they want. The team supports residents’ existing interests and aspirations as well as their cultural and spiritual needs. They send photos of activities, birthdays and celebrations to the marketing team for posting on each home’s Facebook page.

Facilities >


Each home has a facilities technician who is responsible for the various health and safety aspects of life in the home. Their role is wide ranging and encompasses general decoration inside the home as well as maintenance and repair throughout the home and grounds.

Housekeeping roles >

Housekeeping roles

Overseen by a head of housekeeping, the domestic and laundry staff maintain the highest possible standards of cleanliness around the home. They adhere to strict hygiene and infection control protocols, respecting the privacy of residents and visitors. They also provide a first-class laundry service to both the home and residents.

Canford Healthcare Teams
Facilities >


The support office facilities team comprises a head of plus a co-ordinator and an assistant. Together, they manage and organise all the maintenance and improvement works for the Canford Healthcare property portfolio, ensuring that these are compliant, functional, in good condition and safe for our residents. The support team has very close links with the individual facilities technicians who are based in the homes. They carry out health and safety checks, repairs and minor decorations, reporting to the support team any repairs that require work done by external contractors.

Finance >


The finance department is responsible for all financial analysis and planning for the Canford Group. Monthly management accounts are shared with the business as is the annual budget. Finance also holds responsibility for treasury management, cash forecasting reporting, collecting £45 million worth of fees each year, managing supplier relationships and, via Payroll, ensures that staff are paid the right amount on time each month.

The finance team works closely with the business on cost reduction through procurement, and has led initiatives on sustainability to reduce waste and the consumption of water and electricity in the homes. Finance also provides support to the central administration team as well as ad hoc support to the homes and operations.

Health & Safety >

Health & Safety

Canford Healthcare has a legal duty for health and safety to all its employees, residents, visitors and contractors affected by its business activities. Our aim is to provide safe accommodation and care for older people. We do this by identifying and managing risks in a sensible and proportionate way to comply with legislation and also respect the rights, freedoms and dignity of both our staff and those we care for. We do this via good leadership and management, a well-trained and competent workforce and regular audits and monitoring against our processes and procedures.

Human Resources >

Human Resources Team (HR)

Our HR team guides Canford Healthcare in maximising employee productivity, performance and engagement, protecting the company from any issues that may arise within the workplace. HR responsibilities include compensation and benefits, recruitment, training and development, employee retention, talent management and succession planning, supporting line managers with employee relations matters and ensuring people data accuracy and compliance.

Marketing >


The department is responsible for building awareness of Canford Healthcare and the reputation of its the homes for providing award-winning best-quality care. It generates enquiries from prospective residents, attracts high-calibre staff and creates positive media coverage, working with partner organisations and local communities. The team works with each home to process enquiries, provides customer service training, and produces print and digital marketing material over a wide range of channels.

Operations & Quality >

Operations & Quality

As part of the senior team, operations managers are responsible for supporting staff to deliver high-quality care and for ensuring that our homes offer safe and therapeutic environments for residents and staff. They do this by formulating strategy, sharing best practice and learning across sites to improve performance, procuring resources and securing compliance.

Quality governance is the combination of structures and processes, at and below board level, to lead on trust-wide quality performance, ensuring the achievement of required standards and investigating/taking action on sub-standard performance. The quality & compliance function ensures that the business, employees and projects work within the legal framework and comply with regulations. It monitors and evaluates processes, formulates standards, measures the degree of adherence, highlights risk and puts measures in place to mitigate this. The team also engages with stakeholders and gathers feedback.

Qualities needed for care

Looking after vulnerable people and helping to maximise their quality of life in the face of old age, illness and disability is an incredibly important and responsible role.

While knowledge and experience are very important, the most exceptional carers are often those who also have extremely good people skills and who integrate our values in the way that they deliver care each day. As part of our induction, we ensure that everyone new to the team understands and lives our vision and core values, which affect everything they do. We have also aligned the qualities required of our carers to our Canford Healthcare values.

Qualities needed for care


We are committed to offering attentive, person-led care with kindness and compassion, rather than simply going through the motions and performing tasks mechanically out of a sense of duty. We want our residents to always feel safe, respected and comfortable, and also ensure that they maintain their sense of dignity throughout. When going about our daily duties, it is engrained in all of us to ask ourselves the all-important questions: “Would I feel comfortable receiving care in this way? How would I want my mum/dad/gran treated in this situation?” And, if something is wrong, getting it dealt with promptly.

Patient and calm under pressure

Caring for people with physical and psychological health issues requires calm and patience, as well as professionalism.

If you are a keyworker to several residents, ensuring that everyone is looked after – and at their own individual pace – can be challenging. Performing care effectively while remaining unruffled and good-natured, however demanding the situation, is all part of the job.


Many vulnerable individuals see their care workers as their lifeline, performing the activities necessary for their daily living, as well as providing conversation and friendship. Being reliable is a key requirement of the job- unnecessary short-term routine changes could cause physical and psychological damage. It’s also important to remember that we have a duty to protect residents at all times, shielding them from undue anxiety and maintaining a professional distance when required.


Passion and dedication

Do you have a passion for helping those in need? Putting others before themselves is a trait that many care workers share, and most see their work as a calling rather than just a job. Even in difficult situations, the best carers go the extra mile for those in their care without expecting recognition or any other reward.

Warm and friendly

A friendly presence ensures that residents feel happy, safe and respected. Being open and warm helps care workers build a good rapport with residents, developing better working relationships as well as long-term friendships.


Respectful and open-minded

Residents are all individuals with their own rights and needs. Regardless of their lifestyle and beliefs, they should always be treated fairly and respectfully in a way that maintains their dignity and privacy and promotes their individuality.

Upbeat and positive

People with long-term (and often challenging) health needs require you to remain strong, positive and cheerful, especially during their difficult times, and if you yourself fall under pressure. And making them smile can make so much difference to their physical and mental well-being. Laughter really is the best medicine!



Our residents’ needs do not stop just because it’s the end of your shift! We need to be flexible enough to ensure that residents always receive excellent care, whatever the circumstances or time of day.

Keen to learn

Most people gain care qualifications while at work. Right from induction, training is both rigorous and ongoing to ensure you’re safe and effective at work. Treating every day as a learning experience and reflecting on how you’ve managed certain situations can also enhance your knowledge and skills.


Many vulnerable individuals see their care workers as their lifeline, performing the activities necessary for their daily living as well as providing conversation and friendship. Being reliable is a key requirement of the job – unnecessary short-term routine changes could cause physical and psychological damage. It’s also important to remember that we have a duty to protect residents at all times, shielding them from undue anxiety and maintaining a professional distance when required.

Core Skills Of The Exceptional Care Workers

Core Skills Of The Exceptional Care Workers

To develop effective teams, we need a mixture of care workers with complementary skills, which may include one or more of the following: